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Disaster and Emergency Information

This page is designed to provide information necessary for foreign visitors to Japan in the event of a disaster, sudden illness, or other happenings. This page is available in multiple languages, as a measure to decrease stress so that foreign visitors to Japan can travel with peace of mind. This website aims to provide necessary and correct information for foreign travelers who do not speak Japanese including “disaster information”, “evacuation shelter information”, “medical institution locations”, “emergency contact information”, and other useful resources important in times of emergency.

Customer Support Representative _edited.

Other Information

Other Information

By scanning this QR code, you can access “disaster precautions” and “evacuation routes” from our facility to the nearest designated evacuation center (2 locations) while viewing photos.

If you are viewing the mobile version, please tap the QR code.

Culink System



Japan Visitor Hotline

Japan Visitor Hotline is a multilingual call center operated by Japan National Tourism Organization (JNTO). The Japan Visitor Hotline provides necessary weather and transportation information for foreign visitors in the event of a natural disaster. The call center aims to provide peace of mind while traveling around Japan to all foreign visitors, even in non-disaster situations.

Telephone Number: 050-3816-2787
Available hours: 24 hours a day, 365 days a year
Languages: English, Chinese, Korean
Scope of services: Emergency support in case of illness, disaster, and general tourist information
Click here for information on the "Japan Visitor Hotline" for foreigners.



Ambulance・Fire Department

119 is an emergency number to be dialed when a fire is detected, a person is suddenly ill, or injured, or help is needed in the event of an accident or disaster.

Telephone Number: 119
Available hours: 24 hours a day, 365 days a year
Multilingual support is being implemented through the introduction of a simultaneous three-way interpretation service via the Telephone Interpretation Center.
(As of June 2021, 647 emergency call centers have introduced this service (out of 724 centers), approximately 89%).
「Ambulance User's Guide」    (Fire and Disaster Management Agency)



Police Department

110 is an emergency call number for reporting incidents, accidents, and other emergencies to the police. The police has multilingual officers in the Communication Control Room and uses a three-way call system, including police staff at the Interpretation Center, to respond to calls from foreigners who do not understand Japanese.

Telephone Number: 110
Available hours: 24 hours a day, 365 days a year

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